- Firm Name & Slogan: Heimerl and Lammers. We are Heimerl and Lammers. Solving Problems. Maximizing Results.
- Location: Minneapolis, Minnesota
- What does your firm do? We provide legal representation in the areas of family law, workers’ compensation, personal injury, employment discrimination, and estate planning.
- How did the firm start and how did it grow? Ben Heimerl, our firm’s founder, partnered with attorneys Mike and Katie Lammers, with the aim of providing excellence in legal services. Heimerl and Lammers has developed and grown ever since. Our firm now consists of four partners who make up an efficient team. Each attorney at our firm practices areas of law they specialize in, and it is this approach that makes it possible to offer the range of legal services we do, without ever compromising on quality. We pride ourselves on our ability to advocate for our client’s best interests.
- What were some of the challenges after starting your firm? One challenge our firm has faced is how to best serve our clientele with our location. We represent people from all over the state, and so finding a location that was convenient and accessible to most of our clientele, in the ever-changing landscape that is the Twin Cities, was a priority. Ultimately, we settled on a prime location that suited our clientele’s needs, while maintaining satellite offices throughout the metropolis. This has allowed us to continue to represent the diverse clientele base we do, and ensure our attorneys are always easily accessible to them.
- What role has technology played in launching and growing your firm? Customer Service! Technology has played an immense role in our firm development. Whether by way of serving our clientele most efficiently through automating intake processes, organizing the information that is most relevant to them, or having the ability to broadcast our firm’s mission to the public, the strategic use of technology has advanced our firm’s productivity and growth.
- What is one piece of advice you would offer other lawyers in your industry? Advice we would like to offer other firms in the industry is to really listen to client’s needs and preferences. Too often we hear stories of firms implementing procedures they believe are beneficial to clients, without ever taking the crucial step of recording feedback to really listen to their clientele’s needs. Also, invest in contact relationship management software, which minimizes liabilities, and positions your firm for future growth.